DEP is excited to offer a new function for our industry-leading live chat tool: Facebook Connect. Dealers now have the option to manage their Facebook messages and their site chats with one convenient dashboard and log-in!
Trying to keep track of multiple accounts and passwords is a hassle that no one wants to deal with. With this new chat function, it’s simply a bonus integration of the current website tool. Dealers will use the same log-in to access the user-friendly dashboard. Additionally, the Facebook message tool has all the same customization features, including the ability to add pre-set phrases and links. When a customer asks a question or starts a conversation, that notification will appear with a separate label on the chat manager screen. This makes it easy to see where message leads are coming from and differentiate between conversations.
As one of the leading social media platforms, Facebook is a great way to grab customer attention. With our 24/7 proactive managed chat, even those doing a bit of late-night research will get the answers to their questions right away. Since the Facebook message tool goes through our secure dashboard, all conversations also get pushed to the CRM, allowing you to accurately track data and leads. Plus, it doesn’t interfere with Facebook’s own standard messaging function.
Just like how a dealer has multiple ways to utilize chat, they also have the opportunity to take advantage of either website chat and Facebook message integration, or just one. Both are fully responsive on desktop, mobile, and tablet. They also feature a clean, modern look that will appeal to customers of all ages. Dealers have the option to manage it themselves or let our team take care of it for them.
New to our live chat and Facebook Connect tool? Schedule a demo or a training session today!