© 2019 Dealer eProcess. All Rights Reserved.
Customer Service: 866-749-4806
Main Office:701 Warrenville RoadSuite 300Lisle, IL 60532
2222 West Pinnacle Peak Road
Phoenix, Arizona 85027
111 SE Everett Mall WayBuilding E – Top Floor
Everett, Washington 98208
© 2019 Dealer eProcess.
“When it comes to all things digital, Dealer eProcess stands above the rest! I believe they have some of the best websites in the business, which makes it easy for our customers to navigate and find exactly what they are looking for. With that, they also have the best support team around. Pat, who is our Account Executive; Andi, who is our SEO specialist; Kayla, who is our Google AdWords and PPC specialist; and everybody else on staff makes maintaining multiple sites a breeze. The car business is about forming a relationship with your customers, and giving them not only great customer service during the sale, but just as important after the sale. This is what forms a customer for life, and Dealer eProcess does just that. No matter how many times I call or what the issue is, they are hands-on and handle it in hours and not days. We have monthly performance calls to make sure that our money is being spent correctly. ”
“After being with them this last year, I’m very happy to say we are very pleased with their website and all the benefits it offers over and above anything we have seen out in the market. What was and added bonus was how great their digital advertising has been. They have been driving lots of traffic to our site, we are not just another Ford Dealer, with the same search words, they have tailored their advertising to us. As great as their product is their people are even better! Very helpful and very quick when changes are needed. I would highly recommend Dealer eProcess to anyone out there looking for a new website and/or digital advertising company.”
“The Dealer eProcess website platform is our choice across the board for our automotive group. The websites themselves provide my customers the experience they need at all points in the sales funnel. The sites are loaded with pertinent information for shoppers and buyers. The integration of OEM information, including rebates, incentives, and build-your-car capabilities, make my sites a place where shoppers can get informed and educated similar to a 3rd party or manufacturer site.
When it comes to converting, no one has more fine-tuned conversion tools than DEP. Buyers convert in different ways, based on their specific situation, and DEP has a CTA for everyone. They truly give you the ability to have a “sticky” website, without the added expense of 3rd party tools. A great website, with excellent conversion tools is effective, but how do you know what works and what doesn’t? DEP answers that question with the best ROI tracking in the industry. Their CARoi tool matches sales back to your DMS and you can track the customer all the way back to their search keyword. Understanding the path of the customer, from search term, to onsite behavior, to which call to action they acted upon, and then full details of their sale, including gross. No longer do we have to guess as to what works and what doesn’t, the data is all at our fingertips, right on the DEP dashboard. All of this capability is backed and supported by the best team in the industry. Our account manager, the inventory team, and website support are all helpful and knowledgeable, which is a big help when you have a large number of rooftops and websites to keep up with. I find Dealer eProcess to provide a complete solution for my website needs, and I am thankful for our partnership and their support.”
“The website is by far the most user friendly platform that I can see out in the market. The easy navigation, a true search feature that works, and the ability to scroll through vehicle pictures on the search results page are some of my favorite features.
We also switched our SEM over to Dealer eProcess and I am equally as happy with the results, and more impressed by the attention and service we receive from Monica who is our digital marketing specialist. The campaigns are performing very well and she is always willing to help and suggest ideas to increase results in the ever changing digital world.
Steve is our rep, and is great! His service has not stopped after the sale. He is always available to help out when need be. The reporting and information that I receive regularly from my specialist show that not only is she good at what she does, she takes pride in producing results for us! I feel like we have a true partner with Dealer eProcess!”
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